ORGANISATION CHARTS : The How To’s and Why’s 

How will having an organisation chart benefit you?

An Organisation chart is a visual aid that  shows  the working relationship between the seats/roles in your business.  It  defines the key responsibilities needed to grow and manage your business.  It compartmentalises your organisation, allowing you to smoke out capacity related issues within your team and optimise your key player’s time. It builds happier, more capable team members that are able to work in their genius zones and  help them define when tasks are to be passed over to another team member for the ultimate benefit of the business. 

Knowing who is accountable will bring clarity as when issues are brought forward there will be one singular person that will own that issue  and see that it is resolved, with the support of the team. 

Such an understanding helps to have a well-structured communication chain within the organisation, eliminating ‘people’ issues before situations get out of hand. If used and implemented effectively it should grant you, the business owner, the freedom to work on your business and not in your business. 

How will your organisation chart benefit your team?

The process of installing or redefining the organisation chart in your business will  help  everyone in the business to understand their importance in the organisation. Each individual has a role that contributes towards the accomplishments of the business mission and vision, creating buy-in and establishing accountability.

It will also:

  1. Help manage workload

 A well-structured organisation chart helps the leadership team plan the workload of the team. This helps to distribute the work equally and identify the voids that need to be filled, avoiding burn out and increasing productivity. It will also allow the team to bring forward any genuine capacity issues they may have which will  identify the next seat to hire to help grow the business. 

  1. Show clear  communication paths

The organisation chart helps the team know who to ask for help or consult when they have an issue. It helps new starters  understand the responsibilities  of other team members and isolates who they should speak to when they have queries.

  1. Develop workforce

The structure and accountability created will highlight whether the right people are in the right seats, ultimately shining a light on members that are not pulling their weight and identifying ‘people’ issues before they get out of control. 

Identifying the seats/ roles within your organisation chart

Every business is different and  depending on the size and scope of your organisation, you will end up with anywhere from 3- 10 major functions that are crucial for your own business. I have listed below the top 5 that I believe every business needs: 

 The Visionary

 This is usually the owner of the business. He or she is the one who comes up with the ideas and also sets the tone and direction the business is going to take. The visionary stimulates the team and keeps everyone focused on the main goal. The visionary is not really involved in the day-to-day activities of the business but stays in the loop thanks to the Integrator. It is their responsibility to come up with fresh ideas to keep the business moving forward and work on the big relationships for the health of the business

The Integrator

The second in command as it were.  The integrator gets the instructions directly from the visionary and also filters the ideas brought forward.  It is their role to protect the visionary’s time and allow them the freedom to come up with the forward plan for the business . Integrators are in charge of special projects, they solve the problems that may arise within and make sure that the business targets are met and achieved.

Sales/ Marketing 

Sales and Marketing is often overlooked in business. The fact you are reading this article means you are part of the Ryan Rieder world so you have the wisdom to know how important both these elements are. Ryan’s Inner Circle Membership fractionally fills the marketing seat for you in your business. We will bring you all the tried and tested campaigns, adverts and procedures that have been proven to work such as print newsletters.

Having a dedicated person within your business able to implement all that we teach plus take responsibility for leads, sales training, social media, events, corporate screening,emails and experiential marketing will be a GAME CHANGER to your business.  

Don’t forget your associates and your front desk team are your sales team – they are the ones connecting with clients and bringing them across the line. 


The Operation seat  is  usually filled by your Practice Manager or your head Chiropractic Assistant, they ensure all logistics, ordering, scheduling and maintenance are looked after. Basically all day to day needs of the business will be under this role. 


The finance department is the pillar of the organisation and is very crucial to the business’s success. The role of the finance department is to:

  • Produce monthly profit and loss statements for you
  • Cater for the budgeting of the company.
  • Allocate salaries to the various employees.
  • Plan for the expenditure of funds on various assets.
  • Be responsible for tracking all the expenses such as purchases and payments.
  • Advise the company on the best finance mix that could yield the company the best profit

Each one of these core functions can be split further depending on the needs of the business and the number of team members you have. In my example below you will see I have segmented the Sales and Marketing Function out into subsections that you would again allocate one team member per seat  to be accountable for. 

How to build your organisation chart

First of all, I would like to make a few crucial points that I would like for you to keep in mind as we run through this process. Your Business is unique, understand the needs within your business and build your organisation chart around you, when you do this think six months into the future – where you would like your business to ideally be. It is important to over communicate that we are building out the ideals for the business. 

So what is the Process when doing an organisation chart with your team? 

  1. Connect with your leadership team and have a blank piece of paper to draw your chart out on
  2.  Build out the seats/roles  in your business first then choose the right person to fill this seat/role
  3.  Decide what each seat is accountable for ( just the 3-7 key responsibilities and list within your chart)
  4. One person per seat – if everyone is accountable – no one is accountable! 
  5. You can own multiple seats 
  6. The owner of the seat is not necessarily the ‘doer’ of every element within this role – they are simply accountable for ensuring it happens. 
  7. Once leaders’ names are filled into the key functions, if necessary, repeat the exercise for each leader’s respective functional part of the organisation, creating only the essential seats, defining the responsibilities for each seat and filling the seats with the right people.
  8. Type up into easy viewable document and display in team area
  9. Review at the next quarterly meeting. 

Example Organisational Chart 

Structuring your business intentionally and properly will help to get you to the next level. It may require some tough decisions, but I promise you  it will be worth it! 

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